We like to keep returns, refunds, and exchanges extremely simple. We don't like lengthy legal copy and we assume you don't either.
First, it's good to know that we have a very low refund rate. Why? That's because we work hard from the onset to only offer products that we truly love and believe are the best options for our customers. Yet, we know we can't bat 100% all the time. Thus, when there still isn't a fit for a customer, we're the first to make it right and ensure they're happy.
We can only grow and continue to reach our mission through your positive experiences shared with others. Thus, it's our mission to delight each of our customers. So, if you are not satisfied, we want to know why.
Please contact us at help@goodgrains.com. We can look up your order and discuss how to make it better - including refunds, credits, funny jokes, and so forth...